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Refund and Returns Policy

Here is a professional and customer-friendly Refund and Returns Policy for Yogrow Store. It is written to be clear and build trust.

Refund and Returns Policy

At Yogrow Store, we value your satisfaction. If you are not entirely happy with your purchase, we are here to help. Please read our policy carefully to understand how returns and refunds are processed.

1. Return Window

You have 7-15 days from the date of delivery to request a return for an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Eligibility for Returns

An item is eligible for return if:

  • It is physically damaged or defective.
  • It is different from what was ordered (wrong size, color, or model).
  • It has missing parts or accessories.

Non-Returnable Items:

  • Innerwear, lingerie, and personal care products (for hygiene reasons).
  • Perishable items (food, flowers).
  • Items marked as “Non-Returnable” on the product page.

3. The Return Process

  1. Request: Log in to your Yogrow Store account, go to ‘My Orders’, and select the ‘Return’ option for the specific item.
  2. Pickup: Once approved, our logistics partner will pick up the item from your address within 2-4 business days.
  3. Inspection: Once we receive the item, it will undergo a quality check to ensure it meets our return criteria.

4. Refund Policy

Once the inspection is successful, we will initiate your refund:

  • Prepaid Orders: The amount will be credited back to your original payment method (Bank Account, Credit/Debit Card, or Wallet) within 5-7 business days.
  • Cash on Delivery (COD): You will be asked to provide your bank details, and the refund will be processed via NEFT/IMPS transfer.

5. Exchange Policy

If you wish to exchange an item for a different size or color, please follow the return process and place a new order, or select the ‘Exchange’ option if available for that specific product.

6. Cancellation Policy

You can cancel your order anytime before it has been shipped. Once the order is shipped, you must wait for delivery and then follow the return process.

Need Assistance? If you have any questions regarding your return or refund, please reach out to our support team: Email: contact:yogrowstore.com

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